It takes around 1-3 business days to process your order.
International delivery takes around 3-14 days to reach your address.
International Shipping and Customs
Ruledice does not include any value-added tax or customs fees in international shipping costs.
If your country charges such fees, your local agency will charge you these fees.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Orders are shipped through our preferred express delivery company：UPS, DHL, Fedex, Startrack Express, etc...
After the product is sent out, we will send the logistics order number to your order mailbox, you can go to the home page -> ORDER TRACKING for logistics tracking
If you purchase more than one set of our products during the order processing time, we will combine and package the products.
How to return or exchange an item
Need a return or exchange? no problem! Just follow the steps below and we will be more than happy to process your return or exchange. Please be sure to learn more about our return policy above to ensure that your purchase is eligible.
Step 1: Send us an email：ruledice@outlook.com, please describe the reason and product pictures and other information in the email crowd.
Step 2: Pack your items in the original packaging box you received. If you do not have the original packaging box, or your items are shipped in envelopes, please ensure that the quality of the packaging used is the same as or higher than the quality of the packaging used during shipping.
Step 3: Send the items according to the address given in the mail. We recommend shipping via FedEx or USPS, but of course we will allow you to use the most convenient method of transportation.
Step 4: Once you have the shipping tracking number, in addition to your name and order number, please send this information via email to：ruledice@outlook.com. In addition to providing a faster return/exchange process, this also allows us to deliver your package to our store.
Step 5: Take the package to the appropriate drop-off location.
After receiving your package, we first need to verify whether it is eligible for return or exchange. If the item is returned, we will refund your payment using the method of your original payment. If the item is sent back for replacement, we will contact you to notify you when your replacement product will be sent back to you, and confirm the shipping address and the required time of arrival.
If you have any questions about our return/exchange process, or want to check whether the purchased goods are eligible for return or exchange, just send an email to: ruledice@outlook.com
Please note that refunds may take up to two weeks to process.
SHIPPING DISCLAIMER
Once any lost, stolen or undelivered items leave our facility, 'Rule Dice' will not take any responsibility.
All claims for lost/damaged goods must be made directly to the delivery company before contacting 'Rule Dice'.
Unless otherwise stated, processed orders will usually be shipped within three to five business days.
Items are directly shipped via USPS (mail) and cooperating international carriers.
Shipping costs may vary based on your location. For international orders, the actual shipping may exceed the product purchase cost. The surcharge may include the USPS address correction fee charged to 'Rule Dice' when the address provided by the customer is incomplete or inaccurate.
If an accurate email address is provided when placing the order, the delivery confirmation number and tracking number are provided via email for most orders. E-mails can be blocked by the anti-spam software of certain e-mail services.
Add ruledice.com as an acceptable sender to avoid any potential problems. Before sending a shipping confirmation via email, any changes to the delivery address must be requested. Due to the change of address, ruledice.com will not be liable for undelivered items.
